Frequently Asked Questions about the R2P System.

Navigate your way through these FAQs by clicking on the categories below and then the questions that you'd like to know the answers to. If you have any further queries then please get in touch.

The Registration Process           My Account           Recording Injuries          Appointments          Symptoms

The Registration Process

Q: I am trying to register but am not receiving any email with a password or confirmation link. What should I do?

In some situations, emails from Return2Play can end up in a junk folder. Please check to see if it is there. If not, contact us and we would be happy to advise.


Q: I have tried to link my child with a team but I can’t find them. What should I do?

This problem may have arisen because the organisation you are looking for is not on the system. Please contact us so we can assist further. Please mention the name of the organisation and if possible a contact.

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My Account

Q: My details need updating; how do I do this?

Once logged in, select the tab “My Profile” and you can update your details accordingly from within this tab.


Q: My child’s details need updating; how do I do this?

Under the ‘Players’ tab, please select your child’s name before then selecting their ‘General Info’ tab. Details can be updated from this page.


Q: I have forgotten my password. How do I change it?

To re-set your password, please select “Forgot my Password” from the login page. You will be sent an email containing a link to follow which will then allow you to choose your new password.


Q: I would like to change the email address I login with and receive updates on. How do I do this?

To change the email address used for your login, please contact us.


Q: I would like another person to be notified on my child’s progress.

Once logged in, select the ‘Players’ tab and click on your child’s name.  From this page, please select ‘Additional Recipients’ and add the contact details on this page.

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Recording Injuries

Q: My child has had a concussion. What do I do?

The first step is to log the injury on your child’s Return2Play account.  To do this please complete the following steps:

1. Log in to the R2P System.

2. Select the ‘Players’ tab.

3. Select your child’s name.

4. Select ‘Add a new Injury”.

5. Follow the on-screen instructions.

Once the injury has been logged you will receive an email with standard advice regarding concussion and a “Book Appointment” button will appear on your home screen. The guidelines require concussed players to have a medical assessment after 2 weeks of complete rest from sporting activity and then a second appointment 23 days after the injury.


Q: Can I log the injury directly or should the school/club?

Either yourself or the school/club can log the injury. If it is an injury that you know most about then it is recommended that you log it.


Q: After a concussion, what is my child allowed do?  

It is very important to allow the brain to rest after a concussion. Your child should initially refrain from exercise, reading and use of screens. If need be and the symptoms are bad, absence from school or a lighter work load for a few days may be required. Once symptoms have been reduced, you should encourage your child to return to normal activities although sport is not included here. The guidelines say that a child needs 2 weeks of rest from sport after a concussion.


Q: My child has had a concussion and we have booked an appointment in 2 weeks, is there anything else I need to do?

Continue to monitor your child’s symptoms. You will receive an email from Return2Play asking you to record their symptoms every 48 hours. This is important as it allows the doctor to know how your child has been doing post injury. To allow the brain to heal, ensure your child does not take part in any physical activity and if need be, allow rest from academic work.


Q: I am a parent and my child has had a concussion. There are no symptoms so no need for anymore medical support. How do I reinstate in sport?

Following a concussion, there are strict guidelines that should be adhered to in order to safeguard your child from further injury. These guidelines included a 14-day rest period, followed by a 9-day period of gradually returning to play. Only then can a doctor clear your child as fully safe to return to sport.


Q: I have mistakenly recorded a concussion against my child. How do I remove this?

Please contact us and we will be happy to advise.

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Q: How do I book an appointment with a doctor?

Once an injury is logged on the system, a ‘Book appointment’ button will appear on your dashboard.


Q: When are the doctors appointments?

We have online clinics 7 days a week, which should allow you to see a doctor at a time that is convenient for you, without having to miss any time off of work or school and from the comfort of your own home.


Q. How do the online appointments work?

Upon booking the appointment, you will receive a confirmation email containing a link to our online waiting room. At the time of appointment, please follow this link to be taken into the waiting room from where the doctor will video call you. Appointments can be done on any device with a camera and internet connection and there is no need to download any software or applications.


Q: Can I book an appointment for a non-concussion injury?

At the moment, you can only book an appointment with a R2P doctor for a concussion related injury. If you would like a recommendation for an appointment for a non-concussive injury, then please contact us and we’d be happy to help.


Q: Should I book an appointment for concussion with my own doctor or one of R2P doctors?

If your child is a fully paid member of Return2Play, they have access to our network of specialist sports and exercise medicine doctors should you wish to use them. If you’d like to utilise these doctors then you can book an appointment via the ‘Book Appointment’ button on your Return2Play dashboard.

Alternatively, you are able to use your own GP if preferred. However, please note that GPs often charge between £35 and £50 for the required certificate stating that your child is safe to play.


Q: I have been asked to pay for an appointment, yet I have already paid for membership. What should I do?

Please contact us and we will be happy to advise.

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Symptoms and Symptom Logs

Q: When should we log the “symptoms” in their symptoms log?

Ideally, the symptom logs should be done every 48hrs during recovery.  These are provided as a report to the doctor who undertakes the medical assessment so that they are informed of the player’s recovery.


Q: I am filling in the symptom log and would like to add a comment on my child’s progress. How do I do this?

There is no way to do this when you complete the symptom logs. However, if you go to your child’s account, select ‘View Injury Details’, you can then add a note which is date-stamped. If you add a note here, it can be read by school staff, yourself and the doctor with whom your child has an appointment.


Q: I have logged the symptoms but do not know if it has saved.

You can check if your symptom log has saved by selecting ‘View Injury Details’, If it has saved, you will see a symptom score. If it has not saved, then please repeat the log ensuring that all fields have been completed.

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If you couldn't find the answer you were looking for then please get in touch with us at and we will be happy to help!

OK, where do I start?

Whether you are a School, Club or University, we’d love to hear about how we can help you, so please get in touch.

Return2Play is the trading name for the Sports Medicine service provided by Meliora Medical Group.

Other services include general medical services for schools and lifestyle medicine services. For more information, please visit the Meliora Medical Group website.